Frequently asked questions
Shutdown basics
Why is the company closing?
Due to financial hardship, we're no longer able to continue operating the business sustainably. This was a difficult decision, and we're grateful for your support over the years.
When does the service stop working?
The service will remain active until 07/27/2026, after which it will be taken offline.
Will I get a refund?
All sales are final. We're unable to offer refunds for past purchases or subscriptions.
When does billing stop, and will I be charged again?
Billing stops on 07/27/2026. You will not be charged after this date.
Data & continuity
Can I get my data before you shut down?
Data export is available if you opt into the self-hosted option below. The export is provided in the system's native/raw format and is not intended for import into other systems — it's meant to support running the software on your own server, not migrating your data elsewhere.
Can I get my data in a format I can use with another system?
We're unable to provide a converted or migration-ready export at this time.
Self-hosted option
How much does the self-hosted copy cost?
Pricing varies based on usage — contact us for a quote.
What do I need to run it myself?
You can use any server running Ubuntu with an Nginx web server and a MySQL database. Basic familiarity with server administration is recommended for setup and ongoing maintenance.
Will I get source code or a packaged version?
You'll receive the full source code needed to run the site.
Will I get documentation or setup instructions?
Basic setup documentation will be provided. Beyond that, you're responsible for your own support.
Is any ongoing support included?
No. Once deployed on your own server, you're fully responsible for hosting, maintenance, and support.
Will I get future updates or patches?
No — this is a one-time snapshot of the system.
Is there a deadline to request the self-hosted option?
Requests must be submitted by 07/31/2026.
Account & access
Can I still log in and use the service until shutdown?
Yes, the service will function normally until 07/27/2026.
What happens to my account and data after shutdown?
All accounts and data will be permanently deleted.
What happens to my API keys or integrations?
All API access will be disabled.
Contact
Who do I contact with questions?
Reach out to support@invayasys.com and we'll do our best to help during this transition.